Terms and Conditions for Man With Van Purley
These Terms and Conditions set out the basis on which Man With Van Purley provides removal, transport, loading, unloading, and related services to customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. If the customer is booking on behalf of another person, they confirm that they have authority to do so and that the other person has been informed of these conditions. These terms apply to domestic and commercial work unless otherwise agreed in writing.
The service is provided with reasonable care and skill and in accordance with applicable UK law. However, moving services involve practical limitations, access issues, variable traffic conditions, and handling of items supplied by the customer. For that reason, the customer should read these terms carefully before confirming any booking for a van man service in Purley or any comparable removal arrangement.
The agreement is formed once the quotation is accepted, the booking is confirmed, or an order is placed and acknowledged. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail to the extent of the inconsistency. Any additional services requested after the booking has been confirmed may be subject to revised charges, revised timing, or both.
1. Booking Process
To arrange a booking, the customer must provide accurate details about the move, including the collection and delivery addresses, access conditions, item type and quantity, parking limitations, floor levels, lift availability, dismantling requirements, and any relevant dates or time windows. The company relies on this information when estimating time, staffing, vehicle size, and cost. If information is incomplete or inaccurate, the quotation may be adjusted and the service may be delayed.
All bookings are subject to availability. A quoted date or time slot is not guaranteed until the booking has been confirmed. The company may offer an estimated arrival time rather than a fixed minute-by-minute appointment. Traffic, weather, prior jobs, and operational matters can affect arrival and completion times. The customer should allow flexibility where possible, particularly for larger removals or multiple stops.
If a survey, inventory, photographs, or a description of goods is requested, the customer must supply it promptly and honestly. The company may refuse to carry out work if the actual circumstances differ materially from those described at booking. In such cases, any revised quote will reflect the additional labour, equipment, or time required. Any booking involving fragile, high-value, specialist, or unusually heavy items must be disclosed before the service begins.
2. Quotations and Changes
Quotations are based on the information provided at the time of enquiry and may be fixed price or hourly rate depending on the nature of the work. A fixed price will generally apply only to the scope described in the quotation. If the customer changes the scope of work, adds items, alters locations, or requests additional services, the company may issue a revised quotation or charge extra time at the stated rate.
Where a quotation is based on estimated time, the final price will depend on the actual time spent on site and travelling between agreed locations, subject to any minimum charge or other limits stated in the quotation. Waiting time caused by delays outside the company’s control may be chargeable. The customer is responsible for ensuring that the premises, goods, and access arrangements are ready for the agreed start time.
The company may decline to carry out any part of a job that is unsafe, unlawful, or materially different from the original instructions. If items are discovered that were not disclosed and which require specialist handling, the company may suspend the service until the customer accepts a revised scope and price. If the customer refuses the revised terms, the company may treat the omitted work as cancelled by the customer.
3. Payments
Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless agreed otherwise in writing, payment is due on completion of the service and must be made in cleared funds using the accepted payment method. The company may request a deposit, advance payment, or card pre-authorisation in order to secure a booking, especially where vehicle allocation, labour scheduling, or third-party costs are involved.
All prices are stated in pounds sterling and, where relevant, may be exclusive of VAT unless the quotation says otherwise. If VAT applies, it will be charged at the prevailing rate. The customer is responsible for ensuring that payment can be made promptly when requested. The company may charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise at the statutory rate permitted by law.
Any bank charges, failed payment fees, parking charges, tolls, congestion charges, and other external costs incurred during the service may be passed on to the customer if they were not included in the quoted price. If the customer disputes an invoice, they must notify the company promptly and pay any undisputed amount by the due date. Disputes do not suspend the obligation to pay for services already delivered.
4. Cancellations and Rescheduling
The customer may cancel or reschedule a booking by giving reasonable notice. Unless the quotation states a different cancellation policy, the company may charge a cancellation fee where notice is insufficient to reallocate staff and vehicles. If cancellation occurs at short notice, after arrival, or once loading has begun, the customer may be charged for labour, travel, and any costs already incurred. Deposits may be non-refundable where this is clearly stated at the time of booking.
If the customer is not present at the agreed time, is unable to provide access, or fails to make the goods available for collection, the company may wait for a reasonable period and then treat the booking as cancelled or aborted by the customer. In that event, a call-out charge or waiting charge may apply. The company will take reasonable steps to contact the customer, but it is the customer’s responsibility to be ready for the service.
The company may cancel or reschedule a booking where necessary due to operational issues, vehicle breakdown, staff illness, unsafe conditions, severe weather, road closures, or any event beyond its reasonable control. In such cases, the company will aim to offer an alternative date or time. The company will not be liable for indirect losses arising from a necessary rescheduling, provided it has acted reasonably and communicated the position as soon as practicable.
The customer should remove or secure valuables, documents, cash, keys, medicines, and personal items before the service begins. Unless expressly agreed in writing, the company does not accept responsibility for such items if they are left in furniture, bags, boxes, or vehicles. The customer should also advise the company in advance of any items that require special handling, such as glass, antiques, electronics, or awkwardly shaped goods.
The company may terminate the booking without liability if the customer behaves abusively, provides false information, requests unlawful conduct, or creates an unsafe working environment. In such circumstances, any sums due for work already completed, time spent, or costs incurred will remain payable.