Man with Van Purley Removal Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Purley provides man and van, removals, collection, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any removal, transport, collection, delivery, loading, unloading, packing, or related services that we provide.
1.2 Company, we, us, or our refers to the provider trading as Man with Van Purley.
1.3 Customer, you, or your refers to the person, business, or organisation booking or using our services.
1.4 Goods means the items and property that you ask us to move, handle, store, or otherwise deal with.
1.5 Service area means the geographical locations in which we offer our man and van and removal services, including but not limited to local and surrounding areas.
2. Scope of Services
2.1 We provide man and van services, domestic and small commercial removals, collection and delivery of items, and related assistance such as loading and unloading.
2.2 Our services are offered subject to vehicle and staff availability on the requested date and time. We reserve the right to decline any booking request without providing a reason.
2.3 Unless expressly agreed in writing, we do not provide professional packing, disassembly or reassembly of furniture, installation of appliances, or specialist removal of high value, fragile, or bulky items that may require special equipment.
2.4 We do not transport live animals, perishable goods, illegal items, hazardous materials, or waste that is restricted or controlled by law.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate details about the collection and delivery addresses, property access, timing, parking arrangements, and the nature and volume of goods to be moved.
3.2 Quotations are based on the information you provide at the time of enquiry. Any changes to the service details, such as additional items, altered addresses, poor access, or extended waiting times, may result in additional charges.
3.3 A booking is only confirmed once we have accepted your request, provided a price, and you have acknowledged acceptance of that price and these Terms and Conditions. Acceptance may be given in writing or through another clear form of communication.
3.4 It is your responsibility to ensure that all information supplied at the time of booking is complete and accurate. We shall not be liable for delays, additional costs, or inability to complete the work caused by incomplete or inaccurate information.
3.5 We reserve the right to adjust or refuse bookings during peak periods or in circumstances beyond our control, including but not limited to severe weather, traffic disruption, vehicle breakdown, or staff illness.
4. Pricing and Payments
4.1 Our charges may be based on an hourly rate, a fixed price for the job, or a combination of both, as explained to you at the time of booking.
4.2 Prices quoted generally include provision of a suitable vehicle and one or more workers, depending on what is agreed. Any additional services requested on the day may incur extra charges at our prevailing rates.
4.3 Parking fees, tolls, congestion or low emission zone charges, and other access-related charges are the responsibility of the customer and may be added to the final invoice if paid by us on your behalf.
4.4 Unless agreed otherwise in writing, payment is due either in advance or immediately upon completion of the service on the same day.
4.5 We accept the payment methods notified to you at the time of booking. We reserve the right to require full or partial payment in advance for certain jobs, including but not limited to longer distance moves or work scheduled for busy periods.
4.6 If payment is not made when due, we may charge reasonable interest and administrative fees, and we may suspend or refuse further services until outstanding amounts are settled.
5. Cancellations and Amendments
5.1 If you wish to cancel or change a booking, you must inform us as soon as possible.
5.2 If you cancel more than 48 hours before the agreed start time, any deposit already paid may be refunded at our discretion, less any reasonable administrative costs or non-refundable expenses incurred.
5.3 If you cancel within 48 hours of the agreed start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee up to a reasonable proportion of the agreed price, taking into account costs we have already incurred and our ability to reallocate the booking slot.
5.4 If we arrive at the collection address at the agreed time and are unable to commence work due to your absence, lack of access, or other circumstances beyond our control, this may be treated as a cancellation and you may be charged for waiting time or for the full service.
5.5 We may cancel or postpone a booking in the event of unforeseen circumstances, including but not limited to dangerous weather conditions, serious traffic disruption, vehicle failure, staff illness, or any event amounting to force majeure. In such cases we will seek to rearrange the service at a mutually convenient time. Our liability will be limited to a refund of any payments received for the cancelled service, without any additional compensation.
6. Customer Responsibilities
6.1 You are responsible for ensuring that the property and access at both collection and delivery addresses are safe, lawful, and suitable for the work to be carried out.
6.2 You must ensure that adequate parking is available for our vehicle as close as reasonably possible to the property. Any restrictions, permits, or parking arrangements must be organised and paid for by you.
6.3 You are responsible for properly packing and protecting your goods unless we have explicitly agreed to provide packing services. All fragile or valuable items should be securely wrapped and clearly labelled.
6.4 You must remove or secure any fixtures, fittings, or items attached to the property before our arrival, unless we have agreed in advance to handle them.
6.5 You must not ask our workers to move any item that is unsafe, illegal, excessively heavy, or likely to cause damage to the property, vehicle, or persons.
6.6 You or your representative should be present at both the collection and delivery addresses to supervise the work, provide access, and confirm that the correct items have been collected and delivered.
7. Limitations and Exclusions of Liability
7.1 We will take reasonable care when handling, loading, transporting, and unloading your goods. However, our liability is limited as set out in this section.
7.2 We shall not be liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to weather conditions, road closures, traffic accidents not involving our vehicle, or acts of third parties.
7.3 We shall not be liable for any loss or damage to:
a. Goods not adequately packed or protected by you.
b. Items of a fragile or delicate nature, such as glass, china, artwork, or electronic equipment, unless we have specifically agreed in writing to handle them with additional protection.
c. Items of high value including but not limited to jewellery, cash, watches, important documents, or collections, which we strongly advise you to transport personally.
7.4 Our total liability for loss of or damage to your goods, whether caused by negligence or otherwise, shall not exceed a reasonable limit per job, proportionate to the price paid for the service, unless a higher value is agreed in writing before the work commences.
7.5 We shall not be responsible for indirect or consequential loss, such as loss of profits, loss of opportunity, or costs arising from delays, missed appointments, or failure to meet third-party deadlines.
7.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event no later than 7 days after the service has been completed. You must provide evidence of the loss or damage and allow us the opportunity to inspect the affected items.
8. Access, Property Damage, and Parking
8.1 You are responsible for checking that stairways, lifts, corridors, and doorways are adequate for moving your goods safely. If an item can only be moved with risk of damage to the property or goods, we will notify you and may refuse to move it, or move it at your request and at your risk.
8.2 We are not liable for damage to property or fixtures that arises from the normal movement of goods in or out of your premises where access is restricted, unless such damage results from our clear negligence.
8.3 If we are required to park in a location that may contravene parking regulations at your request, any resulting penalties or charges will be your responsibility.
9. Waste Regulations and Prohibited Items
9.1 We comply with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove and dispose of items that we have expressly agreed to handle, and only in accordance with the law.
9.2 We will not transport or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, flammable substances, pressurised containers, or clinical waste.
9.3 Where we agree to remove unwanted items, we will dispose of them through appropriate legal channels, which may include recycling centres or authorised waste facilities. Additional charges may apply for this service.
9.4 You confirm that any items given to us for disposal are your property and that you have the right to dispose of them. You will indemnify us against any claim arising from the removal or disposal of such items.
10. Insurance
10.1 We take reasonable care to minimise the risk of loss or damage during removals and transport. Our services may be covered by our own insurance arrangements, but this may be subject to exclusions, limitations, and conditions.
10.2 You are strongly advised to arrange your own insurance cover for your goods during transit and handling, particularly for items of high or sentimental value.
11. Complaints and Dispute Resolution
11.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns.
11.2 We will aim to respond to complaints promptly and to resolve issues in a fair and reasonable manner.
11.3 If a dispute arises that cannot be resolved informally, you and we may consider using mediation or another form of alternative dispute resolution before resorting to court proceedings, where this is appropriate.
12. Data Protection and Privacy
12.1 We may collect and process personal data such as your name, address, and contact details for the purposes of providing our services, handling bookings, and managing our business.
12.2 We will handle your personal information in a lawful and appropriate manner and will not sell your details to third parties. We may share information with our staff, subcontractors, or insurers where necessary to deliver the service or manage claims.
13. Subcontracting
13.1 We reserve the right to use suitably qualified subcontractors or partner companies to carry out all or part of the service. In such cases, these Terms and Conditions will still apply to the work performed.
14. Variation of Terms
14.1 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific service, unless changes are required by law or agreed with you in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
By booking or using Man with Van Purley services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
